FAQ

Are your products organic?

Yes, we source high-quality organic ingredients for our products, but they are not certified organic.

What is activated charcoal and what will it do for my skin?

Activated charcoal is carbon that's been treated to increase its absorbency. When you have dirt and oil in your pores and they come in contact with the carbon, they stick to it and get washed away when you rinse. Using activated charcoal leaves your skin clean, but not dried out. 

Are your products cruelty-free?

Great question! Yes they are. Skin Mechanics does not test any of its products or any of its ingredients on animals. 

What is your shipping method?

Skin Mechanics ships to all 50 U.S. States for free. We use USPS. 

What is your return policy?

At Skin Mechanics, we are extremely proud of the quality of our products. If a product you have purchased through Skinmech.com is not to your satisfaction, we have a 30-day easy return policy. Just email us at hello@skinmech.com and let us know.

Can you send me samples?

Regrettably, samples are not available for general distribution. If your desire is to "try before you buy," please know that it is Skin Mechanics policy to accept returns for products that you are not satisfied with. 

Is it safe to use my credit card?

Yes. When you submit any personal information (name, address and credit card) during Checkout, the data is encrypted and sent over a secure connection to our website. This site is powered by Shopify, the world leader in eCommerce.

What is your Skin Mechanics guarantee?

If for some reason you are not satisfied with your Skinmech.com order, you will receive 100% of your money back guaranteed. Just email us at hello@skinmech.com to begin processing your return. 

Comments & Suggestions

We welcome every opportunity to have your comments and suggestions regarding our products and any aspect of your Skin Mechanics experience. We invite your feedback so that we may know how we are doing. We thank you for your time, attention, and assistance. Email us at hello@skinmech.com with any questions or comments.